Fundamentals	Topics in Organization Design	Planning for Implementation
8:30 Introduction - Objectives, agenda Diagnosing the Issues - Case work--small group What is Organization Design? - The STAR model - Organization design definition - Designing for flexibility and change Strategy - Value propositions - Implications of customer centric and global strategies on design	Implications of Structure - Report out and discussion of structural options Linking the Organization with Lateral Connections - Review of lateral processes (definitions, examples) Operating Model - Example - Small group work--a each group constructs a different design alternatives for the case emphasizing different design criteria	Organizing Around the Customer - Anticipating and managing implementation risks Embedding the Methodology - Rise of the customer dimension - Product-centric vs. customer-centric design - Exercise: How customer-centric is your organization? - Connecting the front and the back Centralization - Centralization strategy - Potential results - STAR model for centralization - Exercise: application to own company
Lunch	Lunch	Working Lunch
Design Criteria - Identifying organizational capabilities - Rules for good design criteria - Exercise--translating strategy into design criteria - Application to the case Organization Assessment - Conducting a current state assessment - Root cause analysis using customized case Implications of Structure - Small groups prepare presentations on implications of different structures and how they could be used in own company	Operating Model (cont.) - Report out - Discussion of evaluating options Designing Organization Components - Defining the next level of the organization - Process for unit level design work - Designing leadership teams How to Make a Matrix Work - Effective matrix organizations - Group assignment and discussion: application to own company	Mapping Role Interfaces - Review of tools to clarify roles and responsibilities: Process Mapping Role Interface RAVCI Implementation Challenges - Anticipating and managing implementation risks
5:30 End of Day	5:30 End of Day	4:00 End of Program

Pre-work: Designing Dynamic Organizations, Chapters 1-4; Organization Design Competency Self-Assessment; Case Study Part I